Disputing a Background Report

Disputing a Background Report

A background report is an important document that can determine the outcome of various aspects of our lives, such as employment, housing, and financial opportunities. Therefore, it is essential to ensure that the information contained in the report is accurate and up-to-date. However, there may be instances when the information in the background report is incorrect or outdated, leading to negative consequences. In such cases, disputing the background report is necessary to rectify any errors and ensure that the information is accurate.

Disputing the Report

1. To dispute a background report, the first step is to obtain a copy of the report from the credit reporting agency or background check company that provided it. Once you have the report, review it carefully to ensure that the information is accurate. If you identify any errors or outdated information, gather any supporting documentation that can prove the inaccuracy of the report. For example, if the report lists a criminal conviction that you did not commit, gather court documents that prove your innocence.

2. After gathering the necessary documentation, you can dispute the inaccurate information by contacting Omnidelve. You can do this by submitting a ticket through this Helpdesk and make sure to complete all the fields in the form to the best of your ability or knowledge. 

3. Once Omnidelve receives your dispute request, we are required by law to investigate the inaccuracies and provide a response within 30 days. If we find that the information is indeed inaccurate, we will complete the necessary steps to insure the candidate is not affected by this information when attempting new employment or tenancy.
Note: In some instances information that is contained is part of more than one database but there is always a central repository in which the actual information is kept and this is were we will begin our research. 
In conclusion, disputing a background report is an essential step in ensuring the accuracy of the information contained in the report. By following the steps outlined above, you can identify and correct any inaccuracies, thereby preventing negative consequences in various aspects of your life.

Submitting the Report


  1. All disputes will be submitted through our Helpdesk Portal, if you are reading this, you are already on the portal. 
  2. From the portal homepage, scroll to the bottom of page and click on the "Submit Ticket" button.
  3. You are taken to a general layout form > find the dropdown marked *Layout > Click the drop down icon (carrot) > select the layout "Disputes and Resolutions"
  4. Please pay attention to al REQUIRED fields as the form will not allow you to submit until they are filled in, some spots are not necessarily required. 
  5. Once all fields are completed, hit submit in order for your request to be staged. 
  6. That's it! 
Alert: You will receive a confirmation email to your entered email address. In addition to the email, if you would like to keep track of all your tickets, please complete a registration username and password. The registration will allow you to go back in the future should you need to in order to pull your disputes.